Introduction

EduCleva (“we,” “our,” or “us”) is committed to protecting the privacy and personal data of all users of our school management platform, including school administrators, staff, students, and parents.

This Privacy Policy outlines the types of information we collect, how we use it, who we share it with, and the choices you have regarding your personal data.

By accessing or using EduCleva, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our services.

Information We Collect

We collect personal and institutional data to provide our school management services effectively. The types of information we collect include:

From Schools & Administrators
School name, address, and contact detailsSession/term calendar, classes, subjects, and fee structuresStaff records (names, roles, contact details, login permissions)Uploaded documents or files

From Staff / Teachers
Full name, gender, phone number, emailAssigned subjects and classesLogin history and activity logs (for security)Marks/attendance data they enter for students

From Students
Full name, gender, date of birthClass/section assignmentsAcademic records, attendance, and behavioral logsFee balances and invoicesParent/guardian information

From Parents / Guardians
Name, relationship to studentContact information (email, phone number)Payment history and communication preferencesLogin data (if parent portal is used)

Automatically Collected Data
IP address, browser type, and device infoLogin timestampsUsage patterns (to improve the platform)Cookies (where applicable, see Section 9)

How We Use Your Information

We use the information we collect to provide, maintain, and improve EduCleva’s services. Specifically, we use your data for the following purposes:

From Schools & Administrators
To configure and manage school operations (classes, terms, subjects, grading, etc.)To onboard staff and assign roles, permissions, and responsibilitiesTo process and track fee payments and balancesTo generate academic reports, school analytics, and performance trends

From Staff / Teachers
To assign class and subject responsibilitiesTo enable attendance marking and result entryTo monitor teacher performance and academic reportingTo maintain role-based access control

From Students
To maintain accurate student records (admissions, academics, promotion)To compute and display academic performanceTo track attendance, behavior, and promotion historyTo generate result sheets, transcripts, and certificates

From Parents / Guardians
To give parents secure access to their child’s academic and financial informationTo notify parents about results, attendance, or fee updatesTo facilitate communication between school and home

For System Improvements & Security
To enhance platform usability and performanceTo analyze usage patterns and user feedbackTo detect and prevent fraudulent or unauthorized activitiesTo ensure system security and compliance

Data Sharing & Disclosure

EduCleva does not sell or share your personal data with third parties for marketing or commercial purposes. However, in certain limited circumstances, we may share data as follows:

With Your School or Institution
Student and parent data is accessible only by authorized staff members of the school that enrolled them.Admins may access staff and student activity logs to monitor performance or resolve disputes.

With Service Providers
We may share certain technical data (e.g., login activity, device info) with trusted service providers who help us host, maintain, secure, or improve the platform.These providers are contractually bound to keep your data secure and confidential.

For Legal & Compliance Reasons
We may disclose your information if required by law or in good faith belief that such action is necessary to:
Comply with a legal obligation or court orderRespond to lawful requests by public authoritiesInvestigate or prevent fraud, abuse, or misuse of the platformProtect the rights, safety, or property of EduCleva, users, or others

In Case of Business Transfer
If EduCleva is involved in a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction, but only under a privacy policy at least as protective as this one.
At all times, data shared is minimized, secured, and only shared with those who have a clear need to know.

Data Retention

We retain your personal and institutional data only for as long as necessary to fulfill the purposes outlined in this policy, including regulatory, academic, and operational needs.

Student & Academic Records:
Retained throughout the student’s enrollment and for a minimum of 3 years after graduation, unless the school requests otherwise.

Staff Records:
Kept for the duration of employment and for administrative auditing, subject to deletion upon formal disengagement.

Financial Records:
Retained in line with legal and accounting requirements, typically no less than 5 years.

Login & Usage Logs:
Retained for up to 12 months for security, support, and platform improvement purposes.

Data Deletion Requests
Schools may request the deletion of data associated with their institution, staff, students, or parents by contacting our support team. We will process such requests in compliance with applicable laws and contractual agreements.

Exceptions
We may retain certain data longer if required to:
Resolve disputesEnforce our terms and policiesComply with legal or regulatory obligations

Your Rights

At EduCleva, we believe in transparency and user control. You have specific rights regarding the personal data we collect and maintain about you, including:

Right to Access
You may request to view the personal information we hold about you or your institution at any time.

Right to Correction
If you believe any data we have is inaccurate, outdated, or incomplete, you may request that it be corrected or updated.

Right to Deletion
You may request that we delete your personal data. In some cases (such as academic records), deletion will be subject to school or legal retention requirements.

Right to Object or Restrict Processing
You can object to how your data is used (e.g., for analytics or feedback) or request temporary restrictions on its use.

Right to Withdraw Consent
If you gave specific consent for any processing activity (e.g., SMS alerts or external integrations), you can withdraw that consent at any time.

Right to File a Complaint
If you believe your privacy rights have been violated, you may contact us directly or file a complaint with the Nigerian Data Protection Commission (NDPC) or your local regulatory body.

How to Exercise Your Rights
To make any of these requests, email us at:
privacy@educleva.com
We will respond within 10 working days and ensure any action is taken promptly, where appropriate.

Data Security

We take data protection seriously. EduCleva is built with multiple layers of security to ensure that the information entrusted to us remains safe, confidential, and protected from unauthorized access.

Our Security Practices Include:

Access Control:
Role-based access ensures that users only see the data they’re authorized to access, preventing data leaks or internal misuse.

Audit Logs:
All activities are logged to monitor system usage and quickly detect any unusual or unauthorized behavior.

Secure Infrastructure:
EduCleva is hosted on secure, scalable cloud infrastructure with built-in redundancy and firewall protection.

Regular Backups:
Data is automatically backed up on a regular schedule to ensure that school records are never lost, even in the event of a system failure.

Authentication & Password Policies:
Strong password requirements, login timeouts, and optional 2FA for admin-level accounts help prevent unauthorized entry.

Internal Security Training:
Our team follows strict security protocols and undergoes regular training to stay current with data protection best practices.

While no system is 100% immune to threats, we continuously monitor and improve our infrastructure to maintain a high level of data security.

Use by Students, Parents, and Minors

EduCleva is designed for use by schools and their authorized stakeholders, including students (some of whom may be minors) and parents or guardians.

For Students (Minors):
EduCleva collects academic, attendance, behavioral, and identity-related information for students strictly under the direction of their school.Schools are responsible for obtaining any required consent from parents or legal guardians before submitting student information to EduCleva.We do not collect any student data directly from minors without school authorization.

For Parents & Guardians:
Parents are granted secure access to their child’s academic and financial records through a parent login system.Parent data is used only for communication, fee notifications, and academic updates related to their child.

Parental Consent Requirement:
If your school enrolls children under the age of 18 into EduCleva, it is the school’s duty to ensure that parental consent has been obtained in compliance with Nigerian data protection laws.

Our Commitment:
We treat all student and family data as highly sensitive and implement strict controls to ensure it is used only for educational and administrative purposes, never for advertising or external sharing.

Cookies & Tracking Technologies

EduCleva uses minimal tracking technologies to improve platform functionality, enhance security, and understand user behavior, never for advertising or profiling.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal obligations, or user feedback.

When we make significant changes, we will:
Post the updated policy on this pageNotify schools or account administrators via email or dashboard notification (if the change is material)

We encourage all users, especially school admins, to review this policy periodically to stay informed about how we protect your data. Your continued use of EduCleva after any update constitutes acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, you can contact us using the details below:

Email:
privacy@educleva.com

Phone:
+234 9034015397

EduCleva is committed to protecting the privacy of every school, student, staff member, and parent on our platform. We believe in responsible data use and full transparency, because trust is at the heart of education.